Poor customer service

I bought a fridge from makro cornubia on the 16th November 2025 and they delivered it Tuesday the 18th November 2025. Upon inspection of the fridge I noticed it was slanting one side and wasn't standing flat on the ground. This was after I removed the packaging n all and placed the fridge in the desired place I wanted it to be. A metal piece which helps keep the fridge upright was missing from underneath and I believe it was a factory defect and I'm so appalled by makro cornubia for not checking their stock. I sent the fridge back with the delivery guys the same day and I tried several times to contact anybody from the appliance department to help me get an exchange and deliver it soon. I spoke to a manager named Tugela from appliance department he said he will make my delivery the first for Thursday 20th November. Right now I'm still waiting. After all the inconveniences I went through because of makro I'm truly disgusted how bad their customer service is although this is a free delivery they show no interest to assist customers. They own employees in the appliance department are not helpful although this isn't my fault I'm the customer I'm suppose to get the item thats proper. Unfortunately I wouldn't buy from makro cornubia again they are truly bad bad. I don't recommend this place to anybody watch out if it's free delivery they take you for a ride and make sure you check your items throughly before signing it off for them.