Poor customer service

I received a damaged product in my delivery. I immediately contacted the support centre and was assured that the issue would be rectified in a timely manner. I received no contact and when I phoned in again I was told that I hadn’t furnished Makro with proof (which the first agent told me I did not need to do when I asked) 5 calls later and zero correspondence from the customer service team and the issue is still not resolved. Customer service is appalling and full of empty promises and a clear lack of training with regard to processes.