Poor customer service

I purchased a Samsung UHD TV from Makro and was advised to take an extended warranty cover which I did. The unit stopped working on the 1st December and a claim was as logged with Makro. I have had no feedback from them and I have to call daily to get an update. They cannot assist me and have no feedback whenever I follow up with emails and telephone calls. I have had no TV In the house for 17 days with absolutely no recourse from Makro. Absolutely poor service and attitude towards customers.