Poor customer service

Good day

This a formal complaint to Marko online shopping I have put an order on the 28/03/2025 and received an email to say my order delivery failed cause of the incorrect address and cell number which then I called to correct that information and then I was promised that my order will be delivered . Today 01/042025 in the morning I call again!! spoke to Yolanda which she said the driver has actually there so my order will be delivered updated my details again to make sure it correct . It’s after 2pm I decided to call again!! to check where is my order and then I’m told the driver did an exception so exactly what that means I don’t know and I was put on hold and no came back to me which is Strubenvalley Marko . Then I call again !! the call centre spoke to Hector so I can get this matter resolved and he called the Strubenvalley Marko then I called as connected to Atani then she said no one is answering at the online shopping department and on this conference call then it’s was quite no was answering me .. I extremely disappointed and very frustrated with the poor customer service . I have been taken from pillar to post will no solution no one wants to take accountability at this point and I want it’s my order delivered it’s that simple .. Why does Marko have online shopping if they know that they doing . I need my matter escalated immediately please .