1 reviews | Active since Jul 2020
Poor Customer Service
I placed an online order on the 21 of June, their estimated delivery time is 10-14 days and it has now been 18 days and counting. I've been in contact with three sales consultants regarding the issue and all the information they could provide me with was "The TV is out of stock and we don't know when the stock will arrive,I'll talk to my manager and call you back". Still no call back one from one of the agents but the thing that bothers me is that they only called me on the 14th day to follow up on my order. To top it off if you go on Makros website the TV I bought is very much available on their website which is why I bought it online so I don't understand what the complication is and why they are not willing to help. A refund will not suffice as I bought the TV on a sale price and won't have the opportunity to buy at that price again. Honestly it's just poor service and I'm tired of their nonchalant attend regarding the matter because they have my money already so they are not concerned.
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
I was contacted swiftly by one of your agents to resolve the issue but the problem is this, I WAS PROMISED THAT MY TV WOULD BE DELIVERED TODAY 10.07.20 AND I HAVE RECEIVED NOTHING. THE DELIVERY COMPANY EVEN HAD THE AUDACITY TO SEND ME AN SMS STATING THAT MY ORDER IS ON ITS WAY, BUT YET NOTHING.
Although the thing that bothers me the most is that for three weeks different call centre agents informed me that the TV was out of stock (even though stock is and was available online for the public to see). I post a complaint on this platform and the very next morning the TV is available and en route to delivery? To any person with a brain this would seem sketchy. If you could please justify this to me because for the life of me I cannot figure out how the TV appeared out of thin air basically.
Tired of the poor service, I'm not asking you to do the impossible. I'm simply asking you to render your service.
The longest I've ever waited for an online order was three weeks because it came from the Netherlands, but to wait over a month for a product that is stocked locally makes me frustrated.
Solve the problem ASAP.
I was contacted swiftly by one of your agents to resolve the issue but the problem is this, I WAS PROMISED THAT MY TV WOULD BE DELIVERED TODAY 10.07.20 AND I HAVE RECEIVED NOTHING. THE DELIVERY COMPANY EVEN HAD THE AUDACITY TO SEND ME AN SMS STATING THAT MY ORDER IS ON ITS WAY, BUT YET NOTHING.
Although the thing that bothers me the most is that for three weeks different call centre agents informed me that the TV was out of stock (even though stock is and was available online for the public to see). I post a complaint on this platform and the very next morning the TV is available and en route to delivery? To any person with a brain this would seem sketchy. If you could please justify this to me because for the life of me I cannot figure out how the TV appeared out of thin air basically.
Tired of the poor service, I'm not asking you to do the impossible. I'm simply asking you to render your service.
The longest I've ever waited for an online order was three weeks because it came from the Netherlands, but to wait over a month for a product that is stocked locally makes me frustrated.
Solve the problem ASAP.