Poor customer service

I placed an online Order on the 24th November 2024. Only 3 out of 10 items were delivered the next day, the rest of the stuff haven't been delivered to date. I've made several calls to Makro without success,as for the waiting queue of over 1 hour on a single call. The switchboard agents are of no help as well. They just take your number only. Makro has very poor customer service as of lately. It has became their excelling trend now.