Poor customer service

How is it when you return an online order and they confirm your product was faulty yet you have to call and leave msgs for them to call you and your calls does not get returned nor do your emails get responded 2 , I still do not have my refund even after they confirmed they receive the credit note. This is the service you get from Makro Cape Gate it's actually disgusting that I have to wait almost a month for my own money, no sense of urgency, poor customer service !!!! I'm not happy at all this is not the type of service I expect to receive , this is not the service I receive when I deal with Makro in Montagu Gardens!!!! Can't get hold of the returns agent on my case, can't get through to a manager sit on hold for longer than 30mins 😡😡😡😡 I have been nice and patient however that has run out, I'm still nice enough not to name names!