POOR CUSTOMER SERVICE

I bought an HP laptop over a month ago. There was a sales consultant that advised me to take out an insurance for my laptop and he was going to email the insurance documentation. I paid R660 for it and to this day I haven't yet received the documents.

I again on the 17th June 2020 brought my gas cylinder for refill in the morning around 10am. I was then advised to collect it around 3.i arrived at that time and we've been waiting on the queue and it's now 17.26pm still on the queue in this freezing weather. Their customer service is totally poor, they are disorganized and rude. This is the worst service I've ever received.