JM
Joy M
1 reviews | Active since Sept 2014
06 Feb 2020, 14:18
Poor customer service
Poor customer service by Makro Hisense service consultant. Service consultant never logged a call for Hisense to come fix our fridge while I left all my documents on Monday 03 Feb 2020, today its Thursday and nothing has been done (Fridge is just 2 years ).
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Replies (2)0
Replies (2)
Makro's replyOfficial
07 Feb 2020, 10:36Good day,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please kindly note that we have received your complaint and we have already made contact with Glen Maluleke on the matter, we also assured them that we will work on the matter and have it sorted out completely. Please note that we still want to keep you as our Makro customer and therefore we shall communicate with you accordingly until the matter is fully resolved.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please kindly note that we have received your complaint and we have already made contact with Glen Maluleke on the matter, we also assured them that we will work on the matter and have it sorted out completely. Please note that we still want to keep you as our Makro customer and therefore we shall communicate with you accordingly until the matter is fully resolved.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply07 Feb 2020, 10:36
Official
Good day,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please kindly note that we have received your complaint and we have already made contact with Glen Maluleke on the matter, we also assured them that we will work on the matter and have it sorted out completely. Please note that we still want to keep you as our Makro customer and therefore we shall communicate with you accordingly until the matter is fully resolved.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please kindly note that we have received your complaint and we have already made contact with Glen Maluleke on the matter, we also assured them that we will work on the matter and have it sorted out completely. Please note that we still want to keep you as our Makro customer and therefore we shall communicate with you accordingly until the matter is fully resolved.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
JM
Joy M's updateReviewer Update
11 Feb 2020, 13:13Good day,
Thank you for the response, much appreciated.
Please note till today, no one from Hisense has come out to assist with fixing the fridge, (that’s a week later and things have gone rotten in our fridge)
We are disappointed with the service received
Regards
Joy Maluleke
Thank you for the response, much appreciated.
Please note till today, no one from Hisense has come out to assist with fixing the fridge, (that’s a week later and things have gone rotten in our fridge)
We are disappointed with the service received
Regards
Joy Maluleke
JM
Joy M's update11 Feb 2020, 13:13
Reviewer Update
Good day,
Thank you for the response, much appreciated.
Please note till today, no one from Hisense has come out to assist with fixing the fridge, (that’s a week later and things have gone rotten in our fridge)
We are disappointed with the service received
Regards
Joy Maluleke
Thank you for the response, much appreciated.
Please note till today, no one from Hisense has come out to assist with fixing the fridge, (that’s a week later and things have gone rotten in our fridge)
We are disappointed with the service received
Regards
Joy Maluleke