POOR CUSTOMER SERVICE

I placed an order in February, did not get my educational tablet. Called in, sent emails no response. It's been a month and until now they are yet to give me a response other than " this has been escalated to the relevant team". It is so frustrating that no one cares about this. It's like everyone is just saying " ooh this is not my problem" I used to recommend Makro to people due to their efficiency, good customer service and credibility now I tell them about this incident and none of them buy by Makro anymore because no one wants to struggle like this. Makro is supposed to be a reputable company - top of the game - but yoh ha.a clearly they are not.