POOR CUSTOMER SERVICE

I BOUGHT AN 8L AIR FRYER ON LINE ON THE 15/07/2023 THEY SAID THEY WILL DELIVER ON THE 21/07/2023,ON THE 19/07/2023 WHEN I TRACK MY PARCEL IT WAS HANDED OVER TO THE COURIER ,THEN ON THE 21/07/2023 WHEN I CALL TO TRACK MY PARCEL THEY TOLD ME THAT MY PARCEL HAS BEEN CANCELLED FOR DELIVERY THEY WILL TRY TO DELIVER ON MONDAY,AND THEY TOLD ME THAT ONLY WHEN I CALLED THEM NOBODY BOTHERED TO CALL ME AND TELL ME THAT THEY RESCHEDULE MY ORDER,THEY ARE SO UNPROFESIONAL THEY DONT HAVE THE DECENCY TO UPDATE THEIR CUSTOMERS I TOLD THEM I WANT MY ORDER TO BE DELIVERED ON FRIDAY,IT WAS NOT DELIVERED AND NO ONE BOTHERED TO CALL ME AND TELL ME WHAT IS HAPPENING,I AM SO DISAPPOINTED WITH A BIG REPUTATION STORE LIKE MAKRO