1 reviews | Active since May 2022
Poor customer service
We placed an order on Makro online of an electric extractor on the 13 Mar 2022 the Delivery was supposed to he in 21 days (1st week April). On the 15th April after no communication from makro, we sent an email enquiring. We were informed the order is "in progress"(what does in progress mean)
On the 25th of April we asked for an estimated delivery to our surprise we were given the 10th of June 2022 (3 months of waiting) , followed by a question "if you want to cancel, please inform us" Abanyi after waiting this long. I am really dissapointed with the level of incompetence and poor customer service we received at Makro. Why do they give delivery dates on purchase if you have not aligned with their supplier beats me.
I have used local & international online shopping this is the worst of them all. I will not recommend or will ever use it again.
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the respective store management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the respective store management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Kind Regards,
Makro Hellopeter Team