1 reviews | Active since Feb 2017
Poor customer service
Once you have processed our online orders and handed them to DawnWing couriers,please ensure that you follow up with them.I bought Berlinger Haus pots for my wife's birthday (2 June) from Makro online site.Everything was done timeously on their site until my parcel was handed to the courier company.They are taking me from pillar to post and no one wants to be accountable.My order was supposed to be delivered last week Thursday but to this day,I am still to receive it. I tracked it on DawnWing site (MAK***A1) and status hasn't changed since last week Wednesday.I would like to believe that Makro is fully responsible for my order until I receive and whatever happens in between should be accounted for by Makro because I purchased my pots from them.I urgently need this resolved before my wife's birthday which is tomorrow.If you cant handle online transactions,please leave it to those who can Takealot.
Trust you are well.
Thank you for reaching out to us on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us. Kindly note that we have sent your complaint through to senior management for further and urgent assistance on this matter. We will continue to follow-up so that we are able to have the matter addressed and resolved as urgently as possible.
Once again, we do apologize for the inconvenience caused throughout your online journey with us.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team
Trust you are well.
Thank you for reaching out to us on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us. Kindly note that we have sent your complaint through to senior management for further and urgent assistance on this matter. We will continue to follow-up so that we are able to have the matter addressed and resolved as urgently as possible.
Once again, we do apologize for the inconvenience caused throughout your online journey with us.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team