Poor customer service

I bought two plate gas stove with a 5 kg gas bottle and regulator,pipe and clamps for R999 online. There delivery was meant to be the 4th of August but nothing.

After numerous emails which have to date gone unanswered. After several telephone calls I was told they awaiting the supplier of the aforementioned items to give them feed back.

To date I have only received a communication from the call centre advising that they are working on getting all orders completed.

Makro should verify thier online partners before advertising on thier website.

I am extremely disappointed in the service and customer support.

Is this where we are at in South Africa when the customer is penalised.