Poor customer service

I went to the Springfield store around 14:30, I was looking for 3KG bio classic and was unable to find it in the department so I saw an elderly Indian man and tried to get his help but he was busy shouting another guy, I looked in the detergent isle and was unable to find it. I went to look for help and no one was willing to help so I went to the sporting goods department and the guy assisted me and showed me the isle and I found the item. I went to pay at the Express tills and I stood by the exit sign as there was no clear indication where to stand. 5 minutes later an African guy came and told me to stand the other side and just before I could there another customer just came in and the cashiers assisted him. I'm waiting in the line and the lady next to express till looks at me like I'm supposed to know if she's free and calls the guy behind me. Frustrated and just wanted to pay and leave the shop I eventually get to the cashier. Took out my Makro card and FNB credit card the cashier does not even ask if I have an Ebucks card. I understand with lockdown the store is busy but staff can't be treating customers like this. I'm shocked at the level of service that Makro has. There are a few helpful staff but as for the rest they don't care