Poor customer service

Item: Makro
Rating: 1
Author: Tremendous M

Did a purchase at Makro Silverlake and today In the morning I received a call advising that my delivery is on the way which u had to ask for a day off at work to wait for the delivery, then another call followed advising the package will reach me before 5pm. Even now I'm still waiting and I've had no communication, my day gone to waste. Poor service I must say

Helpful (0)

Replies (1)

Makro's replyOfficial

06 Jul 2020, 09:37

Good day Tremendous,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply06 Jul 2020, 09:37

Official