Poor Customer Service

Item: Makro
Rating: 1
Author: christian F

Placing orders online is easy, but the delivery fee is being charged. Makro, however, decides on their own to split orders. So one then collects from the store. Store advises refund will be processed for the delivery fee. After 3 weeks many mails and calls the refund still has not taken place. Calling the Call Centre is problematic senior managers don't advise correctly and all Makro wants is emails, yet they don't respond. For a Massmart owned Store this is disgusting.

Unimpressed, angry and not very happy about having been duped by Makro as a longstanding customer.

Helpful (0)

Replies (1)

Makro's replyOfficial

06 Jun 2020, 16:16

Good day Christian,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 72 working hours.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply06 Jun 2020, 16:16

Official