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IA
Ismail A

1 reviews | Active since Aug 2011

03 Dec 2019, 12:02

Poor Customer Service

Poor customer service from Makro online. Received call from Makro on 29 Nov to arrange for delivery of my order on 30 Nov between 5 & 8pm. I changed my plans for the day to make sure I'd be home to accommodate the delivery. Needless to say nothing came and not even a phone call to say they would not make it. Their hours are till 5pm on a Saturday so I could not even call them to follow up. I called them on Sunday to find out what had happened. Spoke to Linda who said he does not know what happened but would escalate the matter via email. I have still not received any feedback. Will unlikely buy online from Makro again.

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Replies (2)
Makro
Makro's reply03 Dec 2019, 14:06
Official
Good day Ismail,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management from our online department regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs. 

Once again we do apologize for the inconvenience caused throughout your journey with us. 

Hope you find the above in order. 

Have a wonderful day. 

Kind regards
Makro Hellopeter Team 
IA
Ismail A's update06 Dec 2019, 12:02
Reviewer Update
"Kindly be advised that feedback will be provided within the next 24-48hrs."

72 hours now and still no response.