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Priscilla M
1 reviews | Active since Apr 2022
31 Jul 2025, 15:36
Poor customer service
I placed an order with Makro, then I got an email that I am going to be refunded for 2 items, The following day they delivered then another 2 items are missing, I didn't get the notification that my order is devided into two. I inquired via their useless whatsAap communique around 08:00 am the now at 15:10 pm I got their response by a lady called Melokuhle a consultant gave me a attitude, she wasn't helpful, I really needed to understand what happening with the other items, she just said the order is not ready to be delivered have a nice day, what's that Melokuhle. She has a very poor customer service
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Priscilla M's updateReviewer Update
01 Aug 2025, 11:38You didn't even start to answer my questions. I really understand what you are saying perfectly
My concern is that I needed to be updated of my product, since I was notified about the refund of only 2 items and upon delivery 2 more items aren't there and no one said anything and you new Aap is only talking MAKRO language which is not favorable to customers at all moreover when items are devided
The old app will immediately inform us and give us more that one order number
So your *********** customer service consultant called Melokuhle on WhatsApp she wasn't even helpful but gave me zero rotten service
My concern is that I needed to be updated of my product, since I was notified about the refund of only 2 items and upon delivery 2 more items aren't there and no one said anything and you new Aap is only talking MAKRO language which is not favorable to customers at all moreover when items are devided
The old app will immediately inform us and give us more that one order number
So your *********** customer service consultant called Melokuhle on WhatsApp she wasn't even helpful but gave me zero rotten service
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Priscilla M's update01 Aug 2025, 11:38
Reviewer Update
You didn't even start to answer my questions. I really understand what you are saying perfectly
My concern is that I needed to be updated of my product, since I was notified about the refund of only 2 items and upon delivery 2 more items aren't there and no one said anything and you new Aap is only talking MAKRO language which is not favorable to customers at all moreover when items are devided
The old app will immediately inform us and give us more that one order number
So your *********** customer service consultant called Melokuhle on WhatsApp she wasn't even helpful but gave me zero rotten service
My concern is that I needed to be updated of my product, since I was notified about the refund of only 2 items and upon delivery 2 more items aren't there and no one said anything and you new Aap is only talking MAKRO language which is not favorable to customers at all moreover when items are devided
The old app will immediately inform us and give us more that one order number
So your *********** customer service consultant called Melokuhle on WhatsApp she wasn't even helpful but gave me zero rotten service