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Nomsa N
1 reviews | Active since Jan 2019
27 Jul 2019, 12:13
Poor customer service
I must say that I am so disappointed with the response from Makro. A week ago I raised a concern with the way I was treated as a customer in their crown mines store. Till this day I have not even gotten an acknowledgement. Is this where our customer service is going to and we wonder why companies are going digital. I will b there 1 Day when there is no service consultant but a robot.
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Makro's replyOfficial
29 Jul 2019, 11:37Good day Bontle,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for this inconvenience and for the customer service you have received in this regard. Please be advised that we will contact our stores management to assist further and as soon as we receive feedback, we will contact you.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for this inconvenience and for the customer service you have received in this regard. Please be advised that we will contact our stores management to assist further and as soon as we receive feedback, we will contact you.
Kind Regards,
Makro Hellopeter Team
Makro's reply29 Jul 2019, 11:37
Official
Good day Bontle,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for this inconvenience and for the customer service you have received in this regard. Please be advised that we will contact our stores management to assist further and as soon as we receive feedback, we will contact you.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for this inconvenience and for the customer service you have received in this regard. Please be advised that we will contact our stores management to assist further and as soon as we receive feedback, we will contact you.
Kind Regards,
Makro Hellopeter Team