Poor customer service

I bought a ceiling fan from Makro strubenvalley. Took it back today and they refuse to exchange the unit as it apparently needs to go for repairs. In the meantime i will be sitting without a light in my main bedroom until suchtime as the supplier had given feedback as this would take approximately 6 to 8 weeks. This is totally unacceptable. I dont want a refund, i just want the unit replaced with the same. How must u expect any person to reasonably sit in the dark till such time.No manager apparently in store to assit, nobody wants to give me regional ops contact nr to try and sort this out. Just plain sorry they can not assit, i must do what i want.