Poor customer service

I bought a defy fridge from makro nespruit in February 2019, and i encoutered mechanical challanges with the fridge and they kept on coming with excuses until i registered a formal complain on the 11 April 2019 that the water dispenser is leaking water and the fridge is has running water from the sides even if its closed and leads that everytime i open it the water will run to my floor. Everytime i open the fridge i need to have a mob and cloth next to me, so i could wipe d running water to the floor. But until today my fridge is not fixed, i even personally made several attempts with d service provide which is defy to come and fix my fridge but i didnt help as am lost stranded now.