AM
Andre M
1 reviews | Active since Apr 2019
13 Apr 2019, 09:58
Poor customer service
I had a return on a broken product ir was collected by couriers. Then a week later I sended a follow up email to see what the status is on the return. No one from makro even takes the time to reply it has been 2 weeks now and haven't gotten a reply on my e-mails. Talk about poor customer service!!
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Replies (2)0
Replies (2)
Makro's replyOfficial
13 Apr 2019, 10:44Good Day Andre,
Thank you for your review and for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received and the inconvenience this has caused you, and your family. We will follow up with the supplier on your behalf and find out the status of your return and as soon as we receive feedback we will contact you.
Again, we do apologize for the inconvenience and we will contact you to have this resolved.
Kind Regards,
Makro Hellopeter Team
Thank you for your review and for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received and the inconvenience this has caused you, and your family. We will follow up with the supplier on your behalf and find out the status of your return and as soon as we receive feedback we will contact you.
Again, we do apologize for the inconvenience and we will contact you to have this resolved.
Kind Regards,
Makro Hellopeter Team
Best regards,
Makro's reply13 Apr 2019, 10:44
Official
Good Day Andre,
Thank you for your review and for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received and the inconvenience this has caused you, and your family. We will follow up with the supplier on your behalf and find out the status of your return and as soon as we receive feedback we will contact you.
Again, we do apologize for the inconvenience and we will contact you to have this resolved.
Kind Regards,
Makro Hellopeter Team
Thank you for your review and for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received and the inconvenience this has caused you, and your family. We will follow up with the supplier on your behalf and find out the status of your return and as soon as we receive feedback we will contact you.
Again, we do apologize for the inconvenience and we will contact you to have this resolved.
Kind Regards,
Makro Hellopeter Team
Best regards,
AM
Andre M's updateReviewer Update
15 Apr 2019, 11:54Good day,
Can you please advise if there is any update on the matter? Is there someone I can contact to speed this proses up?
Kind regards
AM
Andre M's update15 Apr 2019, 11:54
Reviewer Update
Good day,
Can you please advise if there is any update on the matter? Is there someone I can contact to speed this proses up?
Kind regards