Poor customer service

I ordered a projector from Makro, paid online and am no awaiting delivery. The deliver their products making use of Dawn Wing curriers. The package should have been delivered on the 26th already. Now that I am trying to follow up I am being told they do not know where my order is. Dawn Wing does not know either. They say the package was not picked up and Makro says it has been picked up.

Why do I now have to struggle with the delivery? Is that no Makro's job. Very disappointed