poor customer service

Good morning

I am report lack of accountability from makro in Hendrik Potgieter struben valley . Bought a fridge cash on the 31-10-2018 and paid for delivery as well and was advised to pick a delivery date and I picked the 31-10-2018 and was told that all deliveries have already been dispatched and I alternatively took 01-11-2018 I was then assured that before close of business on the 01-11-2018 I will receive my delivery I need to just make availability I told the sales man that I will make availability and I did not go to work as they had gave me assurance , I missed a day of work for nothing as no delivery was made and not even a courtesy call to advise of any delays , this is not good customer service and I am irate cause now I am at work as I could not just miss another day of work without a direction and what annoyed me the most is that I called ********** 300 and that line rings and they will put you on hold till you hang up . I need the store to take accountability and do the necessary to retain me or they must just refund my money as well as my time I spent at home for nothing .