Poor Customer Service

Purchased a washing Machine on 20 May 2022 - 9 Months after purchase (March 2023), reported a fault on the machine (Believe it was the motor that blew) - 2 Months after the replacement of the motor (May 2023) something else broke on the machine again - 4 Months after the previous repair it broke AGAIN (September 2023) - 2 November 2023 - the manufacturer replaced the machine with a new one - after the assembly of the machine and 1 wash cycle the motor blew AGAIN!!!!!

I need a replacement ASAP with a different Band and Model or a Refund!! The amount of time and Money to make calls to follow up and get assistance since the first time the purchase has been made it ridiculous, this has inconvenienced me for LONG enough now and I am at my wits ends the level of service that I have received and still experiencing. A consultant with the name of Europe has promised me the world and promised to keep me in the loop every day, well I had to phone again!!

I am so done with MAKRO and they will NEVER ever hear from me again, I know I am but a small drop in the ocean, but this needs to be known to everyone, the kind of customer service one has to go through. PLEASE CLOSE YOUR CUSTOMER SERVICE DEPARTMENT, IF YOU DON'T DO exactly that!!!