zN
zixolise N
1 reviews | Active since Apr 2015
27 Apr 2015, 19:48
Poor customer service
Cashier on till number 17 on the 26-04-2015 after 2pm,short girl with braids on her head.... did not acknowledge us as she was busy chatting to her colleague. As she was ringing up our groceries she would pause and Focus on the conversation she was having,which was not even work related. I tried telling her to at least speed up and she looked at me as if I was being a pest
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Replies (1)
Makro's replyOfficial
28 Apr 2015, 14:28Hello xolz01,
Thank you for taking the time to raise your dissatisfaction. We acknowledge that this may have caused frustration and inconvenience to you and would like to offer our sincere apologies
I assure you this is not the standard we train or expect from our team members, as we strive to achieve the highest standard of customer service complaint of this nature are taken very seriously.
Over and above that corrective measures have been taken regarding the staff member concerned and necessary training will be conducted
We have notified all relevant personnel regarding this complaint to raise awareness and to prevent a recurrence of this nature in future.
Thank you once again for bringing this matter to our attention.
Regards
Makrocare
Thank you for taking the time to raise your dissatisfaction. We acknowledge that this may have caused frustration and inconvenience to you and would like to offer our sincere apologies
I assure you this is not the standard we train or expect from our team members, as we strive to achieve the highest standard of customer service complaint of this nature are taken very seriously.
Over and above that corrective measures have been taken regarding the staff member concerned and necessary training will be conducted
We have notified all relevant personnel regarding this complaint to raise awareness and to prevent a recurrence of this nature in future.
Thank you once again for bringing this matter to our attention.
Regards
Makrocare
Makro's reply28 Apr 2015, 14:28
Official
Hello xolz01,
Thank you for taking the time to raise your dissatisfaction. We acknowledge that this may have caused frustration and inconvenience to you and would like to offer our sincere apologies
I assure you this is not the standard we train or expect from our team members, as we strive to achieve the highest standard of customer service complaint of this nature are taken very seriously.
Over and above that corrective measures have been taken regarding the staff member concerned and necessary training will be conducted
We have notified all relevant personnel regarding this complaint to raise awareness and to prevent a recurrence of this nature in future.
Thank you once again for bringing this matter to our attention.
Regards
Makrocare
Thank you for taking the time to raise your dissatisfaction. We acknowledge that this may have caused frustration and inconvenience to you and would like to offer our sincere apologies
I assure you this is not the standard we train or expect from our team members, as we strive to achieve the highest standard of customer service complaint of this nature are taken very seriously.
Over and above that corrective measures have been taken regarding the staff member concerned and necessary training will be conducted
We have notified all relevant personnel regarding this complaint to raise awareness and to prevent a recurrence of this nature in future.
Thank you once again for bringing this matter to our attention.
Regards
Makrocare