poor customer service

<p>i purchased a office chair from Makro Cape Gate 2 months ago. The Chair broke and i wanted to exchange it for a more expensive chair. I was willing to pay more money just to get a better product. Can you believe that they refuse this as according to their policy they dont take chairs back. No where on their website or slips does it state that they dont exchange office chairs. I think this is extremely poor customer service!</p>