Poor customer service

<p>I am the owner of a school. Have an arrangement with Makro that we receive a rebate every 6months based on the amount the parents spent at Makro. This has been an arrangement for years now. My next rebate was due in JANUARY 2017, we are now in May and still have not received anything. I have repeatedly tried to make contact to get the rebate. Still no response. I feel this is exceptional bad customer service, especially since I (and all my parents) have been loyal customers to Makro for many years now. Can you please assist me in getting the rebate? </p>