dM
denver M

1 reviews | Active since Apr 2017

07 Apr 2017, 15:37

POOR CUSTOMER SERVICE,

<p>I purchased a wilson raquet from makro springfield a week ago, enjoyed playing with it the past few days hopwever noticed that the raquet seemed scew, took it back to them and i was told that its not gauranteed. i question that and was said that i abused the raquet , "we sell a 1000 a day and we dont get any comebacks" i must of hit it on the wall or something and they cannot credit or replace.</p> <p>I asked her if she has ever played squash before a raquet should just go scew after a week of playing. she tells me well its not guaranteed. it's really fraustrating they have no clue about their products, I told them this traquet is probably of inferior quality she tells me its not gauranteed. I will now really reconsider purchasing from Makro, i spend over R4 ********** a month( ********** 0 card no.) and for a R700 raquet its made to seem that i have damaged this on purpose. Dissappointed. </p>

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Replies (2)
Makro
Makro's reply10 Apr 2017, 08:00
Official

Thank you for your enquiry and apologies for the inconvenient caused we have escalated your complaint to the relevant department and they are busy with it.

Regards

Mbali Makhanya

Makro
Makro's reply11 Apr 2017, 12:35
Official

Thank you for your complaint and please accept our apologies. I understand that the store has been in contact with you and the issue is now resolved.

Regards

Mbali Makhanya