1 reviews | Active since Apr 2017
POOR CUSTOMER SERVICE,
<p>I purchased a wilson raquet from makro springfield a week ago, enjoyed playing with it the past few days hopwever noticed that the raquet seemed scew, took it back to them and i was told that its not gauranteed. i question that and was said that i abused the raquet , "we sell a 1000 a day and we dont get any comebacks" i must of hit it on the wall or something and they cannot credit or replace.</p> <p>I asked her if she has ever played squash before a raquet should just go scew after a week of playing. she tells me well its not guaranteed. it's really fraustrating they have no clue about their products, I told them this traquet is probably of inferior quality she tells me its not gauranteed. I will now really reconsider purchasing from Makro, i spend over R4 ********** a month( ********** 0 card no.) and for a R700 raquet its made to seem that i have damaged this on purpose. Dissappointed. </p>
Thank you for your enquiry and apologies for the inconvenient caused we have escalated your complaint to the relevant department and they are busy with it.
Regards
Mbali Makhanya
Thank you for your enquiry and apologies for the inconvenient caused we have escalated your complaint to the relevant department and they are busy with it.
Regards
Mbali Makhanya
Thank you for your complaint and please accept our apologies. I understand that the store has been in contact with you and the issue is now resolved.
Regards
Mbali Makhanya
Thank you for your complaint and please accept our apologies. I understand that the store has been in contact with you and the issue is now resolved.
Regards
Mbali Makhanya
