1 reviews | Active since Apr 2016
Poor customer service
<p>So I placed my online order on 25 Nov, and today, I phoned Online Support 4 times, and no one can even tell me what the status of my item delivery is. I get told I must phone Barloworld. Why is this my problem, I placed an order with you. You should have all the answers. Barloworld can't help me because I can't supply them all the relevant info. </p> <p> </p> <p>Seriously, does no one know what customer service is anymore? Don't you have records of the items going out. Not happy, and I am not leaving it here. </p>
Thank you Karel for sorting things out, getting back to me, and making good on your promise. You are a star!!!! Makro, you need to sort out your call centre, they do not have answers for customers. If you keep your customers updated, and they know what is going on, there will be no need for this.
Thank you Karel for sorting things out, getting back to me, and making good on your promise. You are a star!!!! Makro, you need to sort out your call centre, they do not have answers for customers. If you keep your customers updated, and they know what is going on, there will be no need for this.
Thank you for taking time to forward this compliment.
Makro prides itself with great customer service. It is really encouraging to hear of a bad experience being turned around.
Karel is one of our shining stars and we are very lucky to have him on our Team.
We are very pleased to hear about the best service he has offered you, we really appreciate his efforts.
It is our goal that every customer leaves Makro delighted with the service they have received and the products they have purchased.
Regards
Mmule Moropa
Thank you for taking time to forward this compliment.
Makro prides itself with great customer service. It is really encouraging to hear of a bad experience being turned around.
Karel is one of our shining stars and we are very lucky to have him on our Team.
We are very pleased to hear about the best service he has offered you, we really appreciate his efforts.
It is our goal that every customer leaves Makro delighted with the service they have received and the products they have purchased.
Regards
Mmule Moropa