CM
Customer M
1 reviews | Active since Jun 2025
30 Jul 2025, 13:30
Poor Customer service
Poor Customer service-I’d like to bring up an issue I experienced with Makro 3 weeks now and still have not received a replacement for my Washing Machine. Am so disappointed, Customer service will be escalating your issue and wont give you update. Even a reference number. Just Avoid.
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Replies (2)CM
Customer M's updateReviewer Update
01 Aug 2025, 12:20 Day 16 – Hisense issued a Refund Order Form (deliver & collect) and still Makro has done NOTHING. Absolutely no action, no follow-up, no care. Makro clearly doesn’t value customers — once they get your money, that’s it. Avoid Makro at all costs. Extremely disappointed.
CM
Customer M's update01 Aug 2025, 12:20
Reviewer Update
Day 16 – Hisense issued a Refund Order Form (deliver & collect) and still Makro has done NOTHING. Absolutely no action, no follow-up, no care. Makro clearly doesn’t value customers — once they get your money, that’s it. Avoid Makro at all costs. Extremely disappointed.
CM
Customer M's updateReviewer Update
04 Aug 2025, 07:42 Day 20 – Still Waiting. I am extremely disappointed with the service I’m receiving. One of Makro’s managers assured me that my washing machine would be delivered on 1 August 2025 — yet no delivery has taken place. Previously, I was advised to contact Makro Wonderboom, only to be told that since my purchase was online, it must be handled by the online team. Yesterday, when I followed up again, I was told to seek help from a store close to me. I explained that I had already done that before and was refused assistance because it was an online purchase.
This is the reality of dealing with Makro: · Endless back-and-forth with no clear answers. · Each day, your issue gets handed to someone new — causing more confusion. · Long calls where they put you on hold forever, wasting your airtime. · No call-backs. · False promises just to dismiss you. I even asked one of the customer service staff a simple question: “Do you have a standard procedure for dealing with defective appliances?” — and got no answer. It’s a shame.
No timelines. No clear process. No accountability. Avoid Makro.
#AvoidMakro #AvoidMakroOnlinePurchase
This is the reality of dealing with Makro: · Endless back-and-forth with no clear answers. · Each day, your issue gets handed to someone new — causing more confusion. · Long calls where they put you on hold forever, wasting your airtime. · No call-backs. · False promises just to dismiss you. I even asked one of the customer service staff a simple question: “Do you have a standard procedure for dealing with defective appliances?” — and got no answer. It’s a shame.
No timelines. No clear process. No accountability. Avoid Makro.
#AvoidMakro #AvoidMakroOnlinePurchase
CM
Customer M's update04 Aug 2025, 07:42
Reviewer Update
Day 20 – Still Waiting. I am extremely disappointed with the service I’m receiving. One of Makro’s managers assured me that my washing machine would be delivered on 1 August 2025 — yet no delivery has taken place. Previously, I was advised to contact Makro Wonderboom, only to be told that since my purchase was online, it must be handled by the online team. Yesterday, when I followed up again, I was told to seek help from a store close to me. I explained that I had already done that before and was refused assistance because it was an online purchase.
This is the reality of dealing with Makro: · Endless back-and-forth with no clear answers. · Each day, your issue gets handed to someone new — causing more confusion. · Long calls where they put you on hold forever, wasting your airtime. · No call-backs. · False promises just to dismiss you. I even asked one of the customer service staff a simple question: “Do you have a standard procedure for dealing with defective appliances?” — and got no answer. It’s a shame.
No timelines. No clear process. No accountability. Avoid Makro.
#AvoidMakro #AvoidMakroOnlinePurchase
This is the reality of dealing with Makro: · Endless back-and-forth with no clear answers. · Each day, your issue gets handed to someone new — causing more confusion. · Long calls where they put you on hold forever, wasting your airtime. · No call-backs. · False promises just to dismiss you. I even asked one of the customer service staff a simple question: “Do you have a standard procedure for dealing with defective appliances?” — and got no answer. It’s a shame.
No timelines. No clear process. No accountability. Avoid Makro.
#AvoidMakro #AvoidMakroOnlinePurchase