Poor customer service

Good Day, I bought a fridge from Makro Cape Gate on Thursday, 26 March 2026 and was told the earliest the fridge could be delivered was Monday, 30 March 2026, to which I responded that I would like the delivery to happen yesterday, 31 March 2026 when we are all home. There had been no contact from the delivery team and I had to call this morning and was told the fridge is only being picked up today by the driver. What I was only told that delivery of items takes up to 3 days and I should expect the delivery on Saturday, which the delivery of my item +-7 days. I find this completely unacceptable and I feel that I am being taken advantage of, because of my patience. I would like to have the delivery of my fridge escalated and would like to have my fridge today as I have already waited beyond your delivery time and need to used the fridge during the Easter period. My customer number is ***. Regards,-- Siyá +***4