PG
Phumzile G

1 reviews | Active since Jan 2024

15 Jan 2024, 16:41

Poor customer service

I ordered from Makro Nov 28 and I haven't received my order since then. No communication nothing. Just when I thought the service couldn't get any worse, my order was dispacted Thursday 11 January. On the same day I received an sms and an email starting 'your delivery was successfully' The driver didn't call me, yet my order has been marked off as delivered and I haven't received it. I have been calling Makro since Thursday. And I have received no help from the customer service agents.

0
Replies (1)
PG
Phumzile G's update16 Jan 2024, 12:03
Reviewer Update
Hi there

This reply proves once again that you are customer centric. Your response does not speak to when I am getting my order. Mind you I have been waiting since 28 Nov 2023.