Poor customer experience!

Shocking customer service! Unprofessional management! Lack of clear complaints processes!! The cashier has to scan and pack bulk groceries while the rest of the staff are having a good laugh in a corner. When I asked for management to intervene was met with such distain and basically did nothing to resolve! Poor cashier scanned and packed until she finished! Whats more frustrating is that there is no clear complaints process at Makro instead there is a customer “service” centre where you are given different numbers that nobody answers! Makro has honestly lost it! Do better!