Poor customer experience.

Poor service. I purchased a defy washing machine in August 2025. January 2026 it started giving me issues, I contacted Makro immediately on the 13th of January requesting assistance, they informed that that they would arrange for a technician. A technician visited my place on the 22 January 2026, informing me of issues regarding the mechanics of the machine. We then proceed to request a replacement of said machine. I have followed up numerous times to get this machine collected and replaced as it was purchased online. I've spoken to numerous consultants who have been giving me nothing but empty promises of resolution. Today is the 11th of February and I'm sick and tired of waiting and being told Defy hasn't signed off yet. Please fix this as im unable to to laundry resulting in additional expenses at a laundromat.