Poor Customer Care - Very slow response times

I Bought a Hi - Sense fridge from Makro which comes with a 4 year warranty. About 1 year ago it stopped working and i logged a call and they came out and sorted it out. In early December 2024 i logged a call again for the same fridge as it was not getting cold. they sent a technician in early January 2025 however the fridge is still not working and now the freezer is not working either. I have logged calls with Makro again but no response and i have logged a call with their technicians that came out and they pitch up and said they would revert back to me. I still wait without a working fridge going on for 2 months now. Makro customer care is not customer care at all. After years of buying from Makro this will be my last purchase from them.