Poor customer care services

I have to say Makro really does not value or care about us the consumer,online shopping is meant to make life easier as consumer yet they feel it okay to complicate the whole online experience as a consumer.They process a transaction when they don't have the capacity to delivery our goods which we have ordered online.Its now 2 weeks with no communication or updates as why they have delivered or when can I expect the delivery.I so disappointing.The staff is extremely rude and clueless about they are doing not to mention their call centre is the pits.How do you mess up an order with 11 basic food items and fail to deliver +/_ 10 kilometers when in actually facts this should have delivered the next day as it local delivery.I personally will never shop with them when they're so many other options offering good care for the consumers.Management should start reading the comments from our consumers who have also experienced the poor service form such a big organisation,its embarrassing.