POOR CUSTOMER CARE SERVICE

POOR CUSTOMER SERVICE, 1.IT WAS DELAYED DELIVERY,NOW ITS A DELAYED RETURN PICK UP. I LOGGED A RETURN ON THE 3RD OF OCTOBER ,THE ITEM IS STILL NOT COLLECTED AND NO ONE IS SAYING ANYTHING.AND I NEED MY REFUND SO THAT I CAN BUY A BIGGER GYM MACHINE. @MAKRO JUST FOR THE RECORD DONT TELL ME ABOUT THE SELLER/3RD PARTY I BOUGHT THE MACHINE ON YOUR ONLINE AND I PAID YOU.