Poor customer care @ Mako Woodmead

I purchased an Item online using the makro app, the process of ordering went smoothly not aware that I'm subjecting myself to stress and nightmare of poor service by Mako. Big as they are but my experience of customer service is that this store don't care at all about customer service. I purchase the item on the 30th Nov one of black Friday deals, but since the date my order is hanging with no communication at all from Makro. Initially I waited to give time with understanding that maybe it's orders backlogs only to discover it's not. 10 Dec I called the *** assisted by Thabang who explained to me that the store assigned to my shop was woodmead and escalated to the store with Ref no. ***. I was happy at this stage and hope that it will be better. 11 Dec I called the woodmead store directly spoke to Nhlanhla se apologized and said they will prioritize the order, also promised they will call me on the same date to ease anxiety on my side, end of day no call came through. 12 Dec I called again the store this time I spoke to Ndima whom after hearing my story said she is transferring the call to the manager, since then the is no one picking up the call I'm listening to the pre recorded voice that is irritating. Very disappointed at the service offered here I hope more people with same experience can expose them. Maybe Alternative shops will offer better service than Makro shame on you.