AS
Asiphe S
1 reviews | Active since Nov 2023
18 Aug 2026, 09:14
Poor customer care.
Poor customer care and they don’t take customer complaints seriously. Reported an online order that was cancelled which was supposed to be cancelled but they failed instead I received a text that it was collected if by who I don’t know. It’s been over 72 hours since I reported this matter and I have been waiting for feedback but nothing
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Replies (1)
Makro's replyOfficial
18 Aug 2026, 09:42Hi Asiphe,
Thank you for contacting Makro.
We apologize for the lack of communication on our side.
Kindly be advised that your query has been escalated to the relevant department to investigate this matter.
We will contact you as soon as feedback has been provided.
We sincerely apologize for the inconvenience caused.
Kind regards
Makro Social Media Team
Thank you for contacting Makro.
We apologize for the lack of communication on our side.
Kindly be advised that your query has been escalated to the relevant department to investigate this matter.
We will contact you as soon as feedback has been provided.
We sincerely apologize for the inconvenience caused.
Kind regards
Makro Social Media Team
Makro's reply18 Aug 2026, 09:42
Official
Hi Asiphe,
Thank you for contacting Makro.
We apologize for the lack of communication on our side.
Kindly be advised that your query has been escalated to the relevant department to investigate this matter.
We will contact you as soon as feedback has been provided.
We sincerely apologize for the inconvenience caused.
Kind regards
Makro Social Media Team
Thank you for contacting Makro.
We apologize for the lack of communication on our side.
Kindly be advised that your query has been escalated to the relevant department to investigate this matter.
We will contact you as soon as feedback has been provided.
We sincerely apologize for the inconvenience caused.
Kind regards
Makro Social Media Team