HS
Harry S
1 reviews | Active since Feb 2019
25 Oct 2024, 16:28
Poor customer care
I bought a hand held chainsaw and recieved it today, when I opened it there was only 1 battery not 2 as advertised, the mashine look good and works fine. I phoned the call centre this morning after I discovered the problem, the agent said he will log a case and they will contact me to advice me, it's now 16:27 and no phone call or email, not very good service.
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Harry S's updateReviewer Update
11 Nov 2024, 18:13No it was not, they could not provide the extra battery, wich is really not cool, and then wanted me to return the saw and get a refund, wich I refused as the refund will take between 7 and 14 days and I needed that saw, but they didn't listen and send a courier twice to collect the saw first to Modimole( I don't live in Modimole) then to Centurion while I was on my way to Bela Bela. Would you say the issue was resolved?. All I want is the 2nd battery as advertised
HS
Harry S's update11 Nov 2024, 18:13
Reviewer Update
No it was not, they could not provide the extra battery, wich is really not cool, and then wanted me to return the saw and get a refund, wich I refused as the refund will take between 7 and 14 days and I needed that saw, but they didn't listen and send a courier twice to collect the saw first to Modimole( I don't live in Modimole) then to Centurion while I was on my way to Bela Bela. Would you say the issue was resolved?. All I want is the 2nd battery as advertised