Poor courier service

I ordered groceries online and to my suprise the items are shared amongst multiple courier delivery companies. Every day I get a call in the morning at 8am to expect a delivery and my mother has to wait and do nothing the whole day because nobody even calls to update us as to what time they will arrive and when they finally arrive it is alway 1/58 items that I have ordered.

Yesterday I got a call from a guy from a value express saying he's coming to deliver my goods. Only later in the evening he sent a message saying that he ran out of time and he will deliver the goods today. I have not gotten any notification of that delivery since morning and it is now 4:36 pm and no sign of my groceries. Now I tried calling makro customer service, twice the consultants hung up on me. Now where are my groceries, with who and doing that because that if food items? and why is makro soooo unprofessional using careless courier companies?