Poor courier company and poor call centr

I ordered cat food for my sanctuary on 26 April. I still have not received it and have now run out of food. Since I also don't have the cash I can't drive to the nearest town to buy supplies. I believe the problem lies with Makro's choice of Delivery Company - Value Express. They should be fired. Makro - please do something about getting the delivery to me. I am desperate. Your call centre staff are useless and are not making any effort to solve the problem. All I get is 'wait for the driver to call'. Well - he is obviously not going to call in the foreseeable future. DO SOMETHING!!! This is the last time I will order from you online and I urge other shoppers to be very wary of this online store