Poor Costumer Service - Makro SA

Item: Makro
Rating: 1
Author: Natasha F

First ever online order through the Makro SA store and they loose the order. The item was apparently picked up by the couriers, but they don't know who or where it is. When we went in to sort it our, they promised a refund, 2 weeks later, still no refund because they did not cancel the order like they said they would.

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Replies (1)

Makro's replyOfficial

28 Jul 2020, 12:56

Good day Natasha,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply28 Jul 2020, 12:56

Official