Poor Communication, Selling out of stock items, poor everything

oh how i wish there was a 0 star rating. I am extremely disappointed with Makro’s service. I purchased an air fryer on February 2nd, expecting it to be delivered within a reasonable time. They had said it was to be delivered by 7th. However, today, February 14th, after waiting for nearly two weeks, I had to call Makro myself—only to be told that my order was cancelled because it was out of stock!

There was zero communication from Makro to inform me of this cancellation. No email, no call, nothing! I had to chase them down just to get an answer. This is completely unacceptable—why sell a product that you don’t even have in stock? And why make customers wait for weeks without any update?

This kind of poor service is frustrating and unprofessional. I expected better from a company like Makro. I won’t be shopping here again, and I wouldn’t recommend it to anyone who values their time and money!