Poor communication from senior Management, poor client service Stockvel amounts unallocated

I am extremely frustrated after spending 4 hours of my time at Makro Alberton, with 3 hours spent standing at the help desk without any assistance. Staff members were walking up and down, yet not a single person bothered to follow up or ask if we needed help.

On Monday, 01/12/2025, we went to the store to follow the required process and were informed that we would receive a call once our funds were updated. Two days later, on Wednesday, 03/12/2025, we received a call confirming that our funds were up to date and that we could come and shop.

Yesterday, we returned to use the funds in our account to make purchases. After 4 hours of being ignored, at 19:00 we were finally approached by a manager — only seconds after one of the senior employees had told us to “go and ring your stuff while we sort out the gift cards,” despite us having already waited 3 hours.

At 19:00 we were then told that we would not be leaving with our products, as the tellers had already left. All senior staff admitted that no one had checked our account, except for Katekane, who was the only one who did her job.

Senior staff such as Tebogo Chauke, who is also Katekane’s superior, walked past us several times without checking if we had been helped. We were later informed that none of the seniors — including Mduduzi Sithole, who instructed us to ring our products, and Kgomotso Mothusi from accounts — had any idea what was happening with our account. For 4 hours, there was no communication, no accountability, and no assistance.

To make matters worse, we still have not received any feedback from Makro, and we are still waiting for our money. We need to use our funds, yet no one has called us or given any update whatsoever.

#Wendy Motsebele, your department urgently needs attention — the communication breakdown is unacceptable.

#ThinaSonkeStockvel will never do business with Makro Alberton