Poor Communication & Customer Service

On the 20th of February (2016) I took my LG microwave in to the Makro Woodmead branch as it was not heating food anymore. I was assured that it would be fixed within 2-6 weeks and I would be notified if I needed to come and pick it up or if a replacement was going to be offered. I was also told that they would explain to me what repairs was done on the microwave if it was repaired.<br> <br> After more than a month of no feedback or update I phoned them today (22 March) and was told that I can come and collect. I asked since when the microwave was there and I was told it came back on the 2nd of March. I asked why nobody phoned me and couldn't get an answer and was put through to the repairs department who couldn't bother to answer their phone.<br> <br> I drove to the branch the same day (22 March) to pick up the microwave. I did not receive any report or feedback on what work was performed or what was faulty. No warranty or guarantee was offered on the repair work either. This is unacceptable and unprofessional. What happens if it breaks again in 2 months time and is then out of the original warranty?!<br> <br> Poor communication and poor customer service!