FM
Flora Mantše
1 reviews | Active since Nov 2024
07 Nov 2025, 10:28
Poor communication and unresolved order issue
I ordered online from Makro and received an order with both incorrect and missing items. Despite multiple emails and calls, the issue remains unresolved.
Initially, I received responses from the team (Adi Baloyi, Nthabeleng Tikoe, and Dhireshan Govender), but communication has since gone completely quiet. The process has been frustrating, I’ve followed every instruction, sent images, and even cooperated with the collection of the incorrect items , and yet there’s still no clarity or delivery of the missing ones.
I hope the company takes accountability and resolves this matter promptly.
#BlackFriday
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Replies (6)0
Replies (6)FM
Flora Mantše's updateReviewer Update
12 Nov 2025, 13:12This response ignores one issue whilst focuses on another. The whole teams seems to consistently be doing this? Where are my missing items? I am seating here with milk that I am not sure should be used or if the store intends to come pick it up or if they plan to deliver the missing items. This is the second week now. I had items in my cart that i had planned to purchase at Makro but after this I have decided to order at another store, that has constantly delivered good service. I have learned my lesson, I will never be caught giving my money to Makro or it's family of stores.
FM
Flora Mantše's update12 Nov 2025, 13:12
Reviewer Update
This response ignores one issue whilst focuses on another. The whole teams seems to consistently be doing this? Where are my missing items? I am seating here with milk that I am not sure should be used or if the store intends to come pick it up or if they plan to deliver the missing items. This is the second week now. I had items in my cart that i had planned to purchase at Makro but after this I have decided to order at another store, that has constantly delivered good service. I have learned my lesson, I will never be caught giving my money to Makro or it's family of stores.
FM
Flora Mantše's updateReviewer Update
17 Nov 2025, 12:1113 days with no resolution, this is extremely unreasonable and unacceptable. I have called the store at Strubens Valley, escalations do not matter. The manager made empty promises and the stories go back and forth. One of the many stories that I got this morning was that they have to review footage to confirm if they really didn't pack my items. I can tell that there is no real intension to resolve the issue, the string of changing stories and this "footage" review story is evidence of that.
FM
Flora Mantše's update17 Nov 2025, 12:11
Reviewer Update
13 days with no resolution, this is extremely unreasonable and unacceptable. I have called the store at Strubens Valley, escalations do not matter. The manager made empty promises and the stories go back and forth. One of the many stories that I got this morning was that they have to review footage to confirm if they really didn't pack my items. I can tell that there is no real intension to resolve the issue, the string of changing stories and this "footage" review story is evidence of that.
FM
Flora Mantše's updateReviewer Update
25 Nov 2025, 06:20I got a call to make delivery arrangements where I let them know which days I was available, and I was told I would receive the missing items of the days discussed. BIG surprise! The delivery did not happen.
FM
Flora Mantše's update25 Nov 2025, 06:20
Reviewer Update
I got a call to make delivery arrangements where I let them know which days I was available, and I was told I would receive the missing items of the days discussed. BIG surprise! The delivery did not happen.
FM
Flora Mantše's updateReviewer Update
25 Nov 2025, 06:28I have gone ahead and sent a complaint to the Consumer Goods and Services Ombud (CGSO). Please provide proof of delivery confirmation and details on the 'investigation' that has been done on whether all my items were delivered.
FM
Flora Mantše's update25 Nov 2025, 06:28
Reviewer Update
I have gone ahead and sent a complaint to the Consumer Goods and Services Ombud (CGSO). Please provide proof of delivery confirmation and details on the 'investigation' that has been done on whether all my items were delivered.
FM
Flora Mantše's updateReviewer Update
01 Dec 2025, 12:05A month has passed and I am still waiting ...
FM
Flora Mantše's update01 Dec 2025, 12:05
Reviewer Update
A month has passed and I am still waiting ...
FM
Flora Mantše's updateReviewer Update
11 Dec 2025, 11:27Still no feedback? I have seen a lot of reviews with missing items, I think this is done intentionally and it is theft. Just another korrupt organisation in South Africa.
FM
Flora Mantše's update11 Dec 2025, 11:27
Reviewer Update
Still no feedback? I have seen a lot of reviews with missing items, I think this is done intentionally and it is theft. Just another korrupt organisation in South Africa.