1 reviews | Active since Oct 2014
Poor communication and poor service
Yet another poor communication and poor service Markro\RCS complaint. I app**** for a Makro credit card last Thursday [2018-08-23] and I was assured by the credit agent that the turnaround time was either an hour (60 minutes) or 48 hours at the most. It's now Tuesday [2018-08-28] and I've yet to receive any confirmation or feedback from Makro\RCS. Efficiency and prompt service is the cornerstone of any business and I'm afraid to say that Makro\RCS is sorely lacking in this "department". I require an immediate update and if Makro does not appreciate me as a customer for over 2 decades, I'll be more than happy to take my business elsewhere.
Please action accordingly.
Regards L.Naidoo
Thank you for alerting us on your complaint. Kindly be advised that your complaint has been escalated to the relevant team who will be in contact with you.
Regards
Mbali Makhanya
Thank you for alerting us on your complaint. Kindly be advised that your complaint has been escalated to the relevant team who will be in contact with you.
Regards
Mbali Makhanya
Thank you for your enquiry I understand that the store was in-contact with you and the issue is now resolved.
Regards
Mbali Makhanya
Thank you for your enquiry I understand that the store was in-contact with you and the issue is now resolved.
Regards
Mbali Makhanya